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Special FAQs

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FAQs for Managing Your Accounts During Coronavirus

Although access to our member centers is currently limited, there are multiple ways to manage your accounts remotely, without disruption!

Team members in our 24/7 Member Contact Center look forward to assisting you by answering questions and completing transactions. Give us a call at 877.243.2528; we’re here when you need us.

Our powerful digital banking tools will help you bank conveniently and safely. If you haven't already enrolled in e-Banking, click here to get started or download our mobile app. Our online services offer convenient ways to complete transfers, check account balances, make loan payments, and more!

There are several e-Banking tools that make it easy to manage your account from anywhere, on your time.
e-Banking  e-Deposit  e-Pay

For a full list of our e-Banking services, click here.

If you don’t see what you’re looking for below, please access the search feature for additional information. There, you will also find helpful tutorials.

We appreciate your continued membership and trust in Community Choice Credit Union.

Commonly Asked Questions

How can I find a Community Choice member center?

Community Choice Credit Union has 22 convenient locations throughout the state of Michigan.

For a complete list of locations, current hours, and the services offered at each location, please visit this page. Please note, access at some locations has been adjusted to support the health of our team members and members.

You can also use our locator to find the member center, a Community Choice ATM, Shared Branch, or a CO-OP ATM nearest you!

Can I schedule an appointment at a member center?

Yes! From our Locations page, choose your preferred member center. Each member center page offers the option to make an appointment. At this time, certain locations will be offering limited service options.

How can I access my account remotely?

You can access your account 24/7 through e-Banking, which offers tools to help you manage your account remotely. If you haven’t enrolled already, enroll now!

Our Member Contact Center is also available to assist you 24-hours a day, seven days a week. Just call 877.243.2528. Telebanking is another option available 24/7 at 800.903.0053.

How do I log in to e-Banking?

If you are already enrolled, you can access the all new e-Banking with your current login information. To begin, select “Login” at the top of

If you are a current Community Choice member and you want to enroll in e-Banking, please call us at 877.243.2528 or contact us.

What options are available in e-Banking?

With e-Banking, you can take care of all your financial needs without having to leave home. Here are a few of our favorite options:


View your account balance and see all your transactions instantly.

Transfer Money

Transfer money and even send payments to friends and family with just an email address or phone number.

Manage your Visa Credit Card

Pay your Visa bill and keep an eye on your transactions


Pay your bills through e-Pay. Click here for a demo on how e-Pay works.


Customized e-Alerts will keep you on top of things that matter most. You can schedule your alerts to be delivered between 7 a.m. – 10 p.m.

Who can I contact to get my username and password?

If you are a current Community Choice member and have previously enrolled in e-Banking but forgot your password, please click “Login,” enter your Login ID and use the Forgot Password link to begin the password reset process.

What is the best way to make cash withdrawal?

You can get quick access to cash by using an ATM or drive-thru at one of our locations. Click here to see which locations offer a drive-thru. 

How do I deposit money into my account if a member center is closed?

To deposit a check into one of your accounts use our e-Deposit service, which is available in our mobile app and allows you to deposit a paper check via a mobile device. For more on e-Deposits and our mobile banking services, click here.

To deposit cash, please use one of our ATM machines. To find your nearest ATM, please visit our locations webpage.

Based on availability at our member centers, you may also make a deposit through a secure dropbox. You can confirm secure dropbox availability on each of our location pages. Click here to view our locations.

How do I change the PIN on my debit card?

To change your PIN or receive a new PIN, please call 1.866.985.2273.

How do I protect myself on mobile banking?

We have compiled some Mobile Safety Tips for you to follow. You can learn more about online safety here

What resources are available for businesses?

The Small Business Administration is making loans available, and the Community Choice Business Services team is working hard to help protect you and your business. Learn more:

SBA Relief Information

Account Information

Where can I find my account information/number?

You can view this information from your e-Banking account. Select a share from your e-Banking home page. In the details of the share, the MICR number and routing number are both listed. If you are on a mobile device, select the details icon (i) to expand the share details.

What is your routing number?

Community Choice Credit Union's routing number is 272079021. You can also find it in the lower left-hand corner of your checks.

Financial institutions use routing numbers to process payments electronically. You will need a routing number to establish direct deposit, to set up an online bill payment through e-Pay, or to send a wire transfer

Are you going to waive your limit of "6 electronic transfers/month" for accounts during this situation?

Although Regulation D typically limits electronic withdrawals from savings shares to six per month, a shift in legislation has allowed us to temporarily remove this transaction limit. This temporary change will provide the flexibility to freely access and manage your funds remotely.


How can I get a cashier’s check?

You can receive a cashier's check by accessing e-Banking. Once signed into your account, select “Services,” click “Withdraw funds for mailing cashier’s check,” select which account you’d like to withdraw funds from and enter the amount.

If you would like to obtain a paper version, please call our Member Contact Center at 877.243.2528.


How do I apply for a loan?

We offer three convenient options to apply for a loan:

  1. Use our online loan application to apply from the convenience of your home.
  2. Call us at 877.243.2528 and a Member Contact Center Advisor will assist you with your loan application.
  3. Visit your nearest member center and a personal advisor will assist you with your application. 
What are your loan rates?

To view our rates on each of the loan types we offer, please visit this Loan Rate page of our website,

What are your mortgage rates?
To learn more about our mortgage program and loan rates, please visit the Mortgage page of our website,

How do I make a loan payment?

There are four ways you can make a loan payment, including a vehicle loan. Explore your options here.

Other Questions

What accounts are classified as a savings account at Community Choice?

Your Prime Share, Daily Share, and Money Market are classified as savings accounts at Community Choice. These products help our members create healthy savings habits and earn interest.

Although Regulation D typically limits electronic withdrawals from savings shares like these to six per month, a temporary shift in legislation has allowed us to temporarily remove this transaction limit.

How do I open a new savings account or certificate of deposit?
  • Log in to e-Banking, select the “Services” tab and follow the prompts listed next to "Savings Accounts and Certificates."
  • Call our Member Contact Center at 877.243.2528
  • Visit your nearest member center.
Is my money safe at Community Choice?

Yes. Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States Government, National Credit Union Administration, a U.S. Government Agency. You can learn more by visiting

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