FAQs for Managing Your Accounts During Coronavirus
Although access to our member centers is currently limited, there are multiple ways to manage your accounts remotely, without disruption!
Team members in our 24/7 Member Contact Center look forward to assisting you by answering questions and completing transaction. Give us a call at 877.243.2528, we’re here when you need us.
Our powerful digital banking tools will help you bank conveniently and safely. If you haven't already enrolled in e-Banking, click here to get started or download our mobile app. Our online services offer convenient ways to continue complete transfers, check account balances, make loan payments, and more!
For a full list of our e-Banking services, click here.
If you don’t see what you’re looking for below, please access the search feature for additional information. There, you will also find helpful tutorials.
We appreciate your continued membership and trust in Community Choice Credit Union.
Commonly Asked Questions
Community Choice Credit Union has 22 convenient locations throughout the state of Michigan.
For a complete list of locations, current hours, and the services offered at each location, please visit this page. Please note, the access at some locations has been adjusted to support the health of our team members and members.
You can also use our locator to find the member center, a Community Choice ATM, Shared Branch, or a CO-OP ATM nearest you!
Yes! From our Locations page, choose your preferred member center. Each member center page offers the option to make an appointment. At this time, certain locations will be offering limited service options.
You can access your account 24/7 through e-Banking, which offers tools to help you manage your account remotely. If you haven’t enrolled already, enroll now!
Our Member Contact Center is also available to assist you 24-hours a day, seven days a week. Just call 877.243.2528. Telebanking is another option available 24/7 at 800.903.0053.
If you are already enrolled, you can access the all new e-Banking with your current login information. To begin, select “Login” at the top of CommunityChoice.com.
If you are a current Community Choice member and you want to enroll in e-Banking, please call us at 877.243.2528 or contact us.
With e-Banking, you can take care of all your financial needs without having to leave home. Here are a few of our favorite options:
View your account balance and see all your transactions instantly.
Transfer money and even send payments to friends and family with just an email address or phone number.
Manage your Visa credit cards
Pay your Visa bill and keep an eye on your transactions
Pay your bills through e-Pay. Click here for a demo on how e-Pay works.
Customized e-Alerts will keep you on top of things that matter most. You can schedule your alerts to be delivered between 7 a.m. – 10 p.m.
If you are a current Community Choice member and have previously enrolled in e-Banking but forgot your password, please click “Login,” enter your Login ID and use the Forgot Password link to begin the password reset process.
You can get quick access to cash by using an ATMs and drive-thrus at one of our locations. Click here to see which locations offer a drive-thru.
To deposit a check into one of your accounts use our e-Deposit service, which is available in our mobile app and allows you to deposit a paper check via a mobile device. For more on e-Deposits and our mobile banking services, click here.
To deposit cash, please use one our ATM machines. To find your nearest ATM, please visit our locations webpage.
Based on availability at our member centers, you may also make a deposit through a secure dropbox. You can confirm secure dropbox availability on each of location pages. Click here to view our locations.
To change your PIN or receive a new PIN, please call 1.866.985.2273.
You can view this information from your e-banking account. Select a share from your e-Banking home page. In the details of the share, the MICR number and routing number are both listed. If you are on a mobile device, select the details icon (i) to expand the share details.
Community Choice Credit Union's routing number is 272079021. You can also find it in the lower left-hand corner of your checks.
Financial institutions use routing numbers in order to process payments electronically -- you will need a routing number to establish direct deposit, to set up an online bill payment through e-Pay, or to send a wire transfer.
At this time, we are unable to change the regulation that enforces the limit of six electronic transactions per month. All updates will be available online at CommunityChoice.com.
You can receive a cashier's check by accessing e-Banking. Once signed into your account, select “Services,” click “Withdraw funds for mailing cashier’s check,” select which account you’d like to withdraw funds from and enter the amount.
If you would like to obtain a paper version, please call our Member Contact Center at 877.243.2528.
We offer three convenient options for you to apply for a loan including:
Your Prime Share, Daily Share, and Money Market are classified as savings accounts at Community Choice. These products help our members create healthy savings habits and earn interest.
Although Regulation D typically limits electronic withdrawals from savings shares like these to six per month, a temporarily shift in legislation has allowed us to temporarily remove this transaction limit.
- Log in to e-Banking, select the “Services” tab and follow the prompts listed next to "Savings Accounts and Certificates."
- Call our Member Contact Center at 877.243.2528
- Visit your nearest member center.
We’re here for you. At this time, we are supporting our members with no-fee, skip-a-payment and loan repayment options. As always, our member solutions team is also available to review your account to determine additional options. Please call us at 877.243.2528 or click here to learn more about which option is right for you
If you are having difficulty making your monthly payments, please contact the Member Solutions department at 877-243-2528 ext. 1007 to talk about loan repayment options.
Yes. Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States Government, National Credit Union Administration, a U.S. Government Agency. You can learn more by visiting https://www.mycreditunion.gov/share-insurance