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Security news

Visit our blog, Community Conversations, to view the latest member security news. 

Report a lost/stolen card or fraudulent activity

For lost or stolen Community Choice Visa® credit cards, please call 800.449.7728.

For lost or stolen Community Choice Visa debit cards (if you have the card number), please call 877.243.2528 or call 888.918.7842 for after business hours assistance.

If you believe your account is being used fraudulently, contact us immediately at 877.243.2528.

Preventing scams

Community Choice Credit Union’s priority is to safeguard members data. We work hard to prevent or quickly detect fraud in all its forms – from counterfeit checks to unauthorized credit and debit card transactions. When fraud occurs or is likely to, we will notify our members and work with them to close the account, and rectify any loss to the member.

To help mitigate fraud, you should report any suspected fraud to Community Choice immediately. Here are some additional tips to maximize security.

 

  • Use e-Banking and our mobile app to protect yourself. By using these e-services, you can monitor your financial accounts regularly for fraudulent transactions. Sign up for e-Alerts from Community Choice to monitor transactions.
  • Beware of phishing scams. Never give out personal financial information in an email or over the phone unless you have initiated the contact.
  • Monitor your credit report. Order a free copy of your credit report every four months from one of the three credit reporting agencies at annualcreditreport.com.

Likewise, you can contact individual credit reporting bureaus:

Equifax
Report fraud: 800.525.6285 or P.O. Box 105069, Atlanta, GA 30348
Order credit report: 800.685.1111
TDD: 800.255.0056

Experian
Report fraud: 888.397.3742 or P.O. Box 9532 Allen, TX 75013
Order credit report: 888.397.3742
TDD: Use relay to fraud number above.

TransUnion
Report fraud: 800.680.7289, P.O. Box 6790, Fullerton, CA 92834 or via email .
Order credit report: 800.888.4213
TDD: 877.553.7803

You can also opt-out of:

Junk mail
Pre-screened credit cards
Telemarketing phone calls

Helpful links

FTC Consumer Information

Consumer.gov
FBI - Scams & Safety
StopFraud.gov