Published on April 19, 2021
We recently reached a new milestone of receiving 5,000 Google reviews from our members, and even a few who weren’t! We consider this a remarkable accomplishment.
With all the distractions everyone has in their daily lives, the fact that 5,000 people have taken a moment to either click on the stars, or better yet typed in some flattering comments about the credit union, makes us feel appreciated, and we are humbled by your kind words. Even more amazing is that our average star rating is 4.85, significantly higher than our competitors’ ratings.
When you consider research has shown that happy people are less likely to share a review, it makes our rating that much more amazing.
Good reviews not only drive others to the credit union, it reaffirms that we’re doing things right.
We’ve been asking you to share your experience at the credit union through Google reviews for a couple of reasons. One of them being that we believe it’s important to know how you feel about the service, professionalism, and expertise we provide. If you’re happy, we’re happy. If you have an issue with your account or with one of our products, we want to hear that too. It allows us to find solutions.
Thank you to our team members for being so diligent about asking members to share their honest feedback. You really are “The good kind of different,” and help to showcase our award-winning culture!
To our members, we appreciate your willingness to share your feelings. It shows us that you recognize our desire to provide professional, yet compassionate and personalized, service. That is so important to us. It truly does help keep us focused on your needs and wants. You keep reviewing us, and we’ll keep reading and learning.
Here are just a few of the reviews we’ve received. You’ll notice the words “amazing,” “love,” “helpful” and “appreciate” throughout. Thanks again. We can’t wait to read the next 5,000.
- “The service is amazing, fast, and very efficient. The staff is always smiling and go out of their way to be helpful!” Kathy C.
- “Great staff, always helpful whenever you need them and the lines always move quickly. Would definitely recommend.” WanderingMiner
- “I love Community Choice Credit Union, been a member for about 38 years now. The service is amazing!!! … Everyone is so friendly and kind. Thank you so much !!” Sandy W.
- “All the employees are really nice and very helpful with all that you need. They go above and beyond to help you get whatever you need, whether it’s a loan or starting a checking account. They are there for you. You are not just a number anymore.” Teresa C.
- Really happy with the service I always receive. Had a scare today. The fraud department called me about a couple of what they thought might be some fraudulent charges, and they were right! So happy they found them before the charges even hit my account. My card was shut down immediately. They told me exactly what to do. I called Member Services and they advised I could go to my branch and have a new card issued. I did that and the very nice gentleman … took care of everything! I am so thrilled to be banking at Community Choice Credit Union. Much appreciate all your services. Thank you, Deborah N.